Customer Support & Help Desk
Complete On-Demand Customer Support COMPLETExRM Customer Support - Help Desk module offers enterprise features like those found in Heat, Remedy, Siebel and Footprints. COMPLETExRM's features include our customer self-service web site which provides a unique custom page layout experience for each customer, direct case creation from customer support emails, automatic closed-loop case communication feedback, automatic executive case notification and automatic case creation and routing. COMPLETExRM's Customer Support - Help Desk Module is designed to save time and to enable you to differentiate your company's service. Create a sustainable advantage over your competition with our fully integrated Customer Support - Help Desk module. With COMPLETExRM, your team can anticipate their needs and exceed their expectations.
SaaS Customer Service from Anywhere Manage all customer inquiries from any location across every touch point, web, email, and phone using our web-based application. Whether your organization supports field technicians "on the move", or case tracking and call center management, a complete solution to manage customer relationships. Service agents can significantly increase their productivity across all channels of communication, with a complete view of each customer's history. Eliminate redundant and disconnected applications; streamline your service processes to create loyal satisfied customers.
Features:
- Service Requests
- Cases
- Knowledge and Solutions
- Automatic Email Notification
- Time Case Tracking
- Automatic Notification
- Case Tracking URL
- Automatic Website Synchronization
- Up and Running in Hours
Since technology and your business demands change constantly, shouldn't your business tools? Take a few moments to evaluate it by registering for a free 30 day trial account or learn more about our product offerings by contacting
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